Facility ManualGetting StartedPlatform Overview
Health Aid Connect — Platform Overview
Health Aid Connect is a comprehensive, cloud-based Healthcare Management System (HMS) designed for hospitals, clinics, specialist centres, diagnostic centres, and pharmacies.
What the Platform Does
The platform provides a single, unified digital environment for all clinical and administrative operations within a healthcare facility. Every department — from the front desk to the pharmacy — is connected in real time.
Core Principles
- Role-Based Access: Every staff member sees only what their role permits. A nurse cannot access billing data; a billing officer cannot access prescription records.
- Payment-Gated Workflows: Critical clinical workflows (e.g., mortuary release, discharge) are gated behind payment verification to enforce billing compliance.
- Real-Time Sync: All records update instantly across all users in the facility.
- Audit Trail: Every significant action is logged with the actor's name, role, timestamp, and before/after values.
Supported Facility Types
- Hospital
- Clinic
- Specialist Centre
- Diagnostic Centre
- Pharmacy
Two Portals
Health Aid Connect operates two separate portals:
| Portal | Who Uses It | What It Does |
|---|---|---|
| Facility Portal | Hospital and clinic staff | Clinical workflows, patient management, billing, inventory, wards, mortuary |
| Pharmacy Portal | Standalone pharmacy businesses | POS sales, inventory, purchasing, accounting, multi-branch management |
This manual covers the Facility Portal. Pharmacy businesses use a separate Pharmacy Portal with its own user manual.